Account Manager, Renewals & Retention – Flexible/Remote

WOLTERS KLUWER SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Flexible hours

Learning & development

Paid leave

Wellness program

Work-from-Anywhere

Job summary

Wolters Kluwer Singapore Pte. Ltd. is seeking an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals and account growth from our Singapore base.

The role offers hybrid working from Shenton Way, Singapore, with home-based work for three days per week. You will engage with clients, develop retention strategies, re-engage at-risk accounts, and support sales through detailed data analysis and cross-functional collaboration.

Qualifications

• Strong communication skills with customers and internal teams.
• Ability to deliver high-quality customer service and support.
• Experience analyzing customer interaction data to drive retention.
• Skill in resolving moderate conflicts with customers.
• Ability to develop and execute retention strategies.
• Experience coordinating with cross-functional teams.
• Ability to identify trends and patterns in data.
• Proficiency with CRM tools and databases.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers with targeted communication.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to customer retention programs development.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer Singapore Pte. Ltd. is seeking an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals and account growth from our Singapore base.

The role offers hybrid working from Shenton Way, Singapore, with home-based work for three days per week. You will engage with clients, develop retention strategies, re-engage at-risk accounts, and support sales through detailed data analysis and cross-functional collaboration.