Customer Success Manager — Hybrid, Remote-Ready Growth

wolters kluwer singapore pte. ltd.; Shenton Way; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage for you and family

Flexible working hours

Work-from-Anywhere options

Learning & development

Paid annual leave and volunteer time

Wellness program

Job summary

Wolters Kluwer is seeking a Customer Success Manager (individual contributor) in Singapore to drive value, retention, and growth across a digital solution portfolio. You will onboard, adopt, and engage customers, partnering cross-functionally to ensure a seamless experience and measurable outcomes.

You will manage lifecycle health, identify risks and opportunities, and collaborate with Sales and Product to maximize expansion and customer satisfaction in a hybrid role based in Shenton Way,

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS.
• Experience managing enterprise or mid-market accounts.
• Proven ability to reduce churn and drive account growth.
• Experience with Tax, Finance, Legal customers an advantage

Responsibilities

• Own and manage a portfolio of customers through their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to the development of scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship building

Customer retention

Strategic thinking

Communication

Stakeholder management

Cross-functional collaboration

Multi-account management

Tools

Salesforce

Job description

Wolters Kluwer is seeking a Customer Success Manager (individual contributor) in Singapore to drive value, retention, and growth across a digital solution portfolio. You will onboard, adopt, and engage customers, partnering cross-functionally to ensure a seamless experience and measurable outcomes.

You will manage lifecycle health, identify risks and opportunities, and collaborate with Sales and Product to maximize expansion and customer satisfaction in a hybrid role based in Shenton Way,