Hybrid CSM: Grow Renewals & Revenue

Wolters Kluwer International; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Flexible working hours

Work-from-Anywhere options

Paid annual leave

Wellness program

Learning & development

Job summary

Wolters Kluwer International is seeking a Customer Success Manager for Renewals & Growth in Singapore. You will own a portfolio of customers, drive retention and expansion, and act as a trusted advisor to key stakeholders.

You will push product adoption through strategic success plans, monitor health metrics, and collaborate with Sales, Product, and Marketing to represent customer needs. Hybrid work from Shenton Way office is supported.

Qualifications

• 5+ years in Customer Success, Account Management, or SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Proven ability to reduce churn and drive account growth.

Responsibilities

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship management

Churn mitigation

SaaS experience

Data-driven decision making

Customer growth

Tools

Salesforce

Job description

Wolters Kluwer International is seeking a Customer Success Manager for Renewals & Growth in Singapore. You will own a portfolio of customers, drive retention and expansion, and act as a trusted advisor to key stakeholders.

You will push product adoption through strategic success plans, monitor health metrics, and collaborate with Sales, Product, and Marketing to represent customer needs. Hybrid work from Shenton Way office is supported.