Strategic Customer Success Manager (Hybrid/Remote)

WOLTERS KLUWER SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Flexible hours & Work-from-Anywhere

Learning & development

Paid annual leave

Wellness program

Job summary

Wolters Kluwer Singapore Pte. Ltd. hires a Customer Success Manager (individual contributor) to own a portfolio of customers, drive retention and expansion, and partner cross-functionally to deliver outcomes across onboarding, adoption, and ongoing engagement.

You will work in a hybrid role based in Singapore, building trusted relationships and leveraging data to guide success plans and quarterly reviews with key stakeholders.

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Proven ability to reduce churn and drive account growth.
• Experience with Tax/Finance/Legal customers is an advantage.

Responsibilities

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and quarterly business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship building

Stakeholder management

Customer retention

Account expansion

Strategic thinking

Data-driven

Communication

Multitasking

CRM (Salesforce)

Problem solving

Collaboration

Tools

Salesforce

Job description

Wolters Kluwer Singapore Pte. Ltd. hires a Customer Success Manager (individual contributor) to own a portfolio of customers, drive retention and expansion, and partner cross-functionally to deliver outcomes across onboarding, adoption, and ongoing engagement.

You will work in a hybrid role based in Singapore, building trusted relationships and leveraging data to guide success plans and quarterly reviews with key stakeholders.