Account Manager: Renewals & Retention | Flexible Hours & WFH

wolters kluwer singapore pte. ltd.; Shenton Way; Ibrido; SGD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation package

Medical coverage for you and your 
fam

Flexible working hours and Work-from-3

Learning & development opportunities

Paid annual leave and volunteer time

Comprehensive wellness program

Stable, global organization with brand

Descrizione del lavoro

Wolters Kluwer Singapore Pte. Ltd. is hiring an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals, retention, and account growth.

You will strengthen engagement, re‑activate at‑risk accounts, and identify opportunities to expand value from our digital solutions. Based in Shenton Way, Singapore, this permanent, full-time role combines in-office and remote work for a hybrid arrangement.

Competenze

• Excellent communication and engagement skills with customers.
• Strong customer service experience and product knowledge.
• Ability to analyze customer interaction data and trends.
• Conflict resolution skills for resolving issues promptly.
• Strategic thinking to develop retention plans.
• Experience coordinating with cross-functional teams.
• Analytical mindset to identify patterns and opportunities.
• Moderate proficiency with CRM tools.

Mansioni

• Engage with existing customers to understand their needs and concerns.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers with targeted communication.
• Conduct follow-ups to ensure customer contentment.
• Contribute to customer retention program development.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Conoscenze

Clear communication

Customer service

Data analysis

Conflict resolution

Strategic thinking

Team coordination

Analytical mindset

CRM proficiency

Descrizione del lavoro

Wolters Kluwer Singapore Pte. Ltd. is hiring an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals, retention, and account growth.

You will strengthen engagement, re‑activate at‑risk accounts, and identify opportunities to expand value from our digital solutions. Based in Shenton Way, Singapore, this permanent, full-time role combines in-office and remote work for a hybrid arrangement.