Customer Success Manager

wolters kluwer singapore pte. ltd.; Shenton Way; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage for you and family

Flexible working hours

Work-from-Anywhere options

Learning & development

Paid annual leave and volunteer time

Wellness program

Job summary

Wolters Kluwer is seeking a Customer Success Manager (individual contributor) in Singapore to drive value, retention, and growth across a digital solution portfolio. You will onboard, adopt, and engage customers, partnering cross-functionally to ensure a seamless experience and measurable outcomes.

You will manage lifecycle health, identify risks and opportunities, and collaborate with Sales and Product to maximize expansion and customer satisfaction in a hybrid role based in Shenton Way,

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS.
• Experience managing enterprise or mid-market accounts.
• Proven ability to reduce churn and drive account growth.
• Experience with Tax, Finance, Legal customers an advantage

Responsibilities

• Own and manage a portfolio of customers through their lifecycle.
• Accountable for revenue performance across territory.
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to the development of scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

Skills

Relationship building

Customer retention

Strategic thinking

Communication

Stakeholder management

Cross-functional collaboration

Multi-account management

Tools

Salesforce

Job description

As a Customer Success Manager (individual contributor), you will be responsible for driving customer value, retention, and long-term growth across your digital solution portfolio. You will act as a strategic partner to customers, ensuring they achieve their desired outcomes through effective onboarding, product adoption, and ongoing engagement.

You will proactively identify risks and opportunities, advocate for customer needs internally, and collaborate cross-functionally to deliver a seamless customer experience. Your ability to combine relationship management with data-driven insights will directly impact retention, expansion, and overall customer satisfaction.

This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).

ABOUT THE ROLE

• Own and manage a portfolio of customers throughout their lifecycle.
• Accountable for revenue performance across territory
• Develop trusted advisor relationships with key stakeholders.
• Drive product adoption through strategic success plans and regular business reviews.
• Identify and mitigate churn risks proactively.
• Partner with Sales to uncover expansion and upsell opportunities.
• Monitor customer health metrics and usage data to identify trends.
• Conduct Quarterly Business Reviews (QBRs) and strategic check-ins.
• Collaborate with Product, Sales, and Marketing to advocate for customer needs.
• Contribute to the development of scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

ABOUT YOU

• Strong relationship-building and stakeholder management skills.
• Proven ability to drive customer retention and expansion.
• Strategic thinking with a proactive, solutions-focused mindset.
• Data-driven approach to customer health and lifecycle management.
• Excellent communication and presentation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM (e.g., Salesforce).
• Strong problem-solving and conflict resolution capabilities.
• Collaborative mindset with cross-functional teams.

Ideal Background

• 3+ years in Customer Success, Account Management, or SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Demonstrated success in reducing churn and driving account growth.
• Experience with Tax, Finance, Legal customers an advantage

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More atwww.wolterskluwer.com.

We believe that great people deserve great support. You’ll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation