Strategic Client Success Manager - Singapore (Hybrid)

Gartner; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Equal opportunity employer

Job summary

Gartner in Singapore seeks a Client Success Manager to drive client value, retention and growth. You will engage senior stakeholders, surface MCPs, and collaborate with internal teams to maximize outcomes across Gartner services.

The role emphasizes executive presence, analytical thinking, and a client-first mindset, with a hybrid working arrangement. A strong track record in client success and renewal is valued.

Qualifications

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal of the business.
• Strong Executive Presence, communication, collaboration and influencing skills.
• Excellent analytical skills to translate data into actionable recommendations.
• Passion for client service and ability to surface MCPs and business requirements.
• Bachelor’s degree preferred.

Responsibilities

• Regularly meet with clients virtually to understand priorities and drive value.
• Surface how clients measure value to ensure renewal and ROI.
• Build and manage relationships with C-level clients across functions.
• Collaborate with Sales and Executive Partners to maximize value delivered.
• Occasionally participate in operational improvement initiatives.
• Mentor others and share expertise within the team.
• Review client book of business to monitor performance and renewals.

Skills

Executive presence

Client-centric

Commercial mindset

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Analytical skills

Education

Bachelor’s degree preferred

Job description

Gartner in Singapore seeks a Client Success Manager to drive client value, retention and growth. You will engage senior stakeholders, surface MCPs, and collaborate with internal teams to maximize outcomes across Gartner services.

The role emphasizes executive presence, analytical thinking, and a client-first mindset, with a hybrid working arrangement. A strong track record in client success and renewal is valued.