Regional Enterprise CS Leader (Hybrid)

OutSystems; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary with bonus

Medical & health insurance

Hybrid work arrangements

Job summary

OutSystems is seeking an experienced Customer Success Leader to manage and scale a high-performing team of Customer Success Managers serving enterprise accounts in Singapore. You will partner with the RVP of Customer Success, cross-functional leaders, and sales to set strategic outcomes and drive customer value at scale.

You will own planning, execution, and governance of customer success initiatives, shaping the post-sale journey, health metrics, and retention strategies across a multi-service

Qualifications

• 12+ years of customer-facing experience in enterprise SaaS/PaaS.
• Proven ability to lead and grow teams of Customer Success Managers.
• Experience partnering with enterprise sales leaders on territory health, retention, and growth.
• Strong background in Customer Success Management, Program Management, Professional Services, or Business Value Consulting.
• Excellent analytical and communication skills with a global, human-centric approach.

Responsibilities

• Oversee, hire, and develop a high-performing CSM team serving enterprise accounts.
• Partner with leadership to define operational plans, goals, and metrics.
• Protect and improve customer experience and mitigate risks across functions.
• Assign portfolios and represent the territory in QBRs and joint planning with sales.
• Collaborate with Sales, Marketing, Product, Finance, and Professional Services to drive adoption and value.
• Analyze key metrics and provide monthly insights to executive leadership.

Skills

Enterprise SaaS

Leadership

Sales alignment

Data analytics

Communication

Job description

OutSystems is seeking an experienced Customer Success Leader to manage and scale a high-performing team of Customer Success Managers serving enterprise accounts in Singapore. You will partner with the RVP of Customer Success, cross-functional leaders, and sales to set strategic outcomes and drive customer value at scale.

You will own planning, execution, and governance of customer success initiatives, shaping the post-sale journey, health metrics, and retention strategies across a multi-service