Remote Customer Success Manager - Growth & Advocacy

Regnology; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Buddy program

Training opportunities

Internal mobility

Team events

Job summary

Regnology is seeking a Customer Success Manager for a remote role focused on Singapore-based clients. You will drive loyalty, retention, and growth by analyzing KPIs and customer feedback to improve the health score of each account.

You will advocate for customers, build strong relationships, and collaborate with global teams to deliver a high-quality customer experience, leveraging data-driven insights and AI concepts where relevant.

Qualifications

• Bachelor’s degree in Business or related field.
• Proven experience as a Customer Success Manager or similar client-facing role.
• Experience with international banks or financial markets preferred.
• Familiarity with AI concepts and their business applications.

Responsibilities

• Build strong, long-lasting relationships with customers and own the relationship.
• Understand the customer experience and feed back improvements for iterative change.
• Deliver service reviews at regular intervals with compiled information.
• Create a Customer Success plan based on metrics and KPIs to fit customer needs.
• Act as customer advocate, addressing issues with transparency and partnership.
• Communicate major incidents and outcomes to stakeholders as required.

Skills

Relationship management

Account management

Cross-functional collaboration

Data-driven decisions

Customer advocacy

Education

Bachelor’s degree in Business or related fields

Job description

Regnology is seeking a Customer Success Manager for a remote role focused on Singapore-based clients. You will drive loyalty, retention, and growth by analyzing KPIs and customer feedback to improve the health score of each account.

You will advocate for customers, build strong relationships, and collaborate with global teams to deliver a high-quality customer experience, leveraging data-driven insights and AI concepts where relevant.