Strategic Client Success Manager (Hybrid)

Gartner, Inc.; Singapore; Hybride; SGD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Résumé du poste

Gartner, Inc. in Singapore is seeking a Client Success Manager to ensure clients realize value beyond their investment. You will onboard new clients, demonstrate Gartner services, and drive engagement across product offerings used by large client teams.

You will build relationships with senior stakeholders, translate business priorities into action, collaborate with Sales and Partners, and regularly review client metrics to support renewals and long-term success.

Qualifications

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal of the business.
• Proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.
• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows in order to convert business insights into actionable recommendations.
• A passion for client service, coupled with the ability to understand and capture client Mission Critical Priorities (MCPs) and business requirements.
• Bachelor’s degree preferred.

Responsabilités

• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment.
• Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract.
• Build, develop, and manage relationships with C-level clients across various business functions, acting as an apprentice in influencing and problem‑solving with these senior stakeholders.
• Collaborate with internal Gartner partners (such as Sales and Executive Partners) to overcome obstacles, ensure clients have the correct access, and maximize the value Gartner delivers.
• Occasionally serve as a core team member in operational improvement initiatives.
• Contribute to the success of the broader team by occasionally coaching others in areas of expertise or providing long‑term mentoring.
• Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics to ensure the renewal and retention of clients.

Connaissances

Client Success

Executive Presence

Communication

Collaboration

Prioritization

Critical Thinking

Influencing

Data Analytics

Client Service

Formation

Bachelor’s degree

Description du poste

Gartner, Inc. in Singapore is seeking a Client Success Manager to ensure clients realize value beyond their investment. You will onboard new clients, demonstrate Gartner services, and drive engagement across product offerings used by large client teams.

You will build relationships with senior stakeholders, translate business priorities into action, collaborate with Sales and Partners, and regularly review client metrics to support renewals and long-term success.