Strategic Account Manager: Drive Client Growth & Retention

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 72,000 - 98,000; Full time

Job summary

Alliance Healthcare Group Limited in Singapore invites an Account Manager to strengthen relationships with corporate clients, insurers, and brokers. You will partner with Business Development Managers and cross-functional teams to manage a diverse client portfolio and ensure delivery of high-quality service.

You will act as trusted adviser, understand clients' evolving needs, resolve complex issues, and identify growth opportunities.

Qualifications

• Minimum 3 years of relevant experience in Corporate Account Management or Sales within healthcare, insurance, employee benefits, or financial services.

Responsibilities

• Partner the Business Development Managers to manage a portfolio of direct clients, insurers and brokers
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and businessgrowth
• Serve as the escalation point for complex client issues, complaints, and service recovery
• Conduct regular business reviews with clients, present insights, and value-added recommendations
• Support client audits, due diligence exercises, and compliance requirements
• Work with operation teams to monitor client performance metrics, identify service gaps, and implement improvement plans
• A team player in a high-performance, customer-centric, and collaborative culture
• Drive workflow optimisation and knowledge sharing within the team
• Collaborate with cross-functional teams, including Operations and central function units to improve service delivery to our clients

Skills

Stakeholder management

Communication

Negotiation

Presentation

Analytical thinking

Problem-solving

Team player

Adaptability

Job description

Alliance Healthcare Group Limited in Singapore invites an Account Manager to strengthen relationships with corporate clients, insurers, and brokers. You will partner with Business Development Managers and cross-functional teams to manage a diverse client portfolio and ensure delivery of high-quality service.

You will act as trusted adviser, understand clients' evolving needs, resolve complex issues, and identify growth opportunities.