Account Manager

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 72,000 - 98,000; Full time

Job summary

Alliance Healthcare Group Limited in Singapore invites an Account Manager to strengthen relationships with corporate clients, insurers, and brokers. You will partner with Business Development Managers and cross-functional teams to manage a diverse client portfolio and ensure delivery of high-quality service.

You will act as trusted adviser, understand clients' evolving needs, resolve complex issues, and identify growth opportunities.

Qualifications

• Minimum 3 years of relevant experience in Corporate Account Management or Sales within healthcare, insurance, employee benefits, or financial services.

Responsibilities

• Partner the Business Development Managers to manage a portfolio of direct clients, insurers and brokers
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and businessgrowth
• Serve as the escalation point for complex client issues, complaints, and service recovery
• Conduct regular business reviews with clients, present insights, and value-added recommendations
• Support client audits, due diligence exercises, and compliance requirements
• Work with operation teams to monitor client performance metrics, identify service gaps, and implement improvement plans
• A team player in a high-performance, customer-centric, and collaborative culture
• Drive workflow optimisation and knowledge sharing within the team
• Collaborate with cross-functional teams, including Operations and central function units to improve service delivery to our clients

Skills

Stakeholder management

Communication

Negotiation

Presentation

Analytical thinking

Problem-solving

Team player

Adaptability

Job description

As an Account Manager, you will play a key role in strengthening relationships with our corporate clients, insurers, and brokers. Partnering closely with our Business Development Managers and cross-functional teams, you will manage a diverse client portfolio and ensure the consistent delivery of high-quality service.

More than maintaining accounts, you will act as a trusted adviser-understanding clients' evolving needs, resolving complex issues, and identifying opportunities to improve satisfaction, retention, and business growth. Through regular business reviews, performance analysis, and value-added recommendations, you will help clients achieve better outcomes while driving service improvements across the organisation.

This role is ideal for a proactive and commercially minded professional who enjoys building lasting relationships, solving problems, and collaborating in a fast-paced, customer-focused environment.

Responsibilities:

• Partner the Business Development Managers to manage a portfolio of direct clients, insurers and brokers
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and businessgrowth.
• Serve as the escalation point for complex client issues, complaints, and service recovery.
• Conduct regular business reviews with clients, present insights, and value-added recommendations.
• Support client audits, due diligence exercises, and compliance requirements.
• Work with operation teams to monitor client performance metrics, identify service gaps, and implement improvement plans.
• A team player in a high-performance, customer-centric, and collaborative culture.
• Drive workflow optimisation and knowledge sharing within the team.
• Collaborate with cross-functional teams, including Operations and central function units to improve service delivery to our clients

Requirements:

• Minimum 3 years of relevant experience in Corporate Account Management or Sales within the healthcare, insurance, employee benefits, or financial services industry.
• Excellent stakeholder management, communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Team player with the ability to work collaboratively with internal and external stakeholders.
• Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment

For more information, kindly visit www.alliancehealthcare.com.sg for more information.