Sr. Specialist, Sales Development - English/Hindi

Concentrix Srev Singapore Pte. Ltd.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Concentrix Singapore is seeking a Sr. Specialist, Sales Development - English/Hindi to drive outbound lead generation and qualification. You will forecast sales, build product knowledge, and leverage AI-enabled tools to tailor outreach for prospects.

Collaborate with the Sales Manager to ensure a professional experience in every interaction and maintain CRM accuracy. The role requires strong communication in English; Hindi capability is a plus for regional outreach and multilingual engagement.

Qualifications

• Strong communication skills in English.
• Experience with outbound sales activities.
• Ability to forecast weekly, monthly and quarterly sales.
• Knowledge of AI-enabled sales tools.

Responsabilités

• Demonstrate value of products through customer engagement and lead qualification.
• Drive lead conversion and support renewals as needed.
• Maintain accurate CRM data and provide accurate forecasts.
• Utilize AI-enabled tools to support outreach and research for prospects.

Connaissances

Lead qualification

Lead conversion

CRM proficiency

Outbound outreach

Communication skills

Outils

CRM tools

AI tools

Outreach tools

Forecasting

Description du poste

Job Title

Sr. Specialist, Sales Development - English/Hindi

Job Description

The Sales Development Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions. Provide accurate weekly, monthly, and quarterly sales forecasts. Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs. Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage. Manage competitive pressures and handle objections to retain existing customers or win new customers. Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication. Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese- or Korean-speaking customers, and prepare for customer conversations. Work with the team and management to provide a professional experience during all interactions with customers and prospects. Maintain accurate and complete customer information in the CRM. Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals. Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer. Work collaboratively within the team and report directly to a Sales Manager.

Location

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements

English (Required)

Time Type

Full time

Mission & Company Overview

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.