Sr. Specialist, Sales Development (Japanese Speaker)

Concentrix Srev Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Concentrix Srev Singapore Pte. Ltd. in Singapore seeks a Sr.

Specialist, Sales Development (Japanese Speaker) to drive outbound outreach, qualify leads, and support renewals. You will work with a team under a Sales Manager, using AI-enabled tools to research prospects and tailor discussions for Japanese-speaking customers across APAC. The role requires 4+ years in sales, strong English and Japanese, and comfort with working from home and CRM platforms.

Qualifications

• 4+ years of experience in a sales role.
• Demonstrated success achieving individual and team sales quotas or goals.
• Experience in high-volume calling.
• Ability to learn new technologies and work with data.
• Familiarity with, or willingness to learn, AI-enabled sales and productivity tools.
• Strong problem-solving skills.
• Excellent knowledge of Microsoft Office applications.
• Experience using Salesforce.com or a similar CRM.
• Experience or willingness to work from home.
• Proficiency in both English and Japanese is required.

Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements.
• Understand relevant AI-enabled product capabilities and explain how they address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools to support prospect research, personalize outreach for Japanese-speaking customers, and prepare for conversations.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.

Skills

Sales experience

High-volume calling

Customer engagement

English proficiency

Japanese proficiency

CRM familiarity

Tools

Salesforce

Microsoft Office

Job description

Job Title: Sr. Specialist, Sales Development (Japanese Speaker) Job Description

The Sales Development Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions.

Key Responsibilities

Provide accurate weekly, monthly, and quarterly sales forecasts. Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs. Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage. Manage competitive pressures and handle objections to retain existing customers or win new customers. Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication. Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese speaking customers, and prepare for customer conversations. Work with the team and management to provide a professional experience during all interactions with customers and prospects. Maintain accurate and complete customer information in the CRM. Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals. Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer. Work collaboratively within the team and report directly to a Sales Manager. Ad hoc tasks given

You Have

4+ years of experience in a sales role. Demonstrated success achieving individual and team sales quotas or goals. Experience in high-volume calling. Ability to learn new technologies and work with data. Familiarity with, or willingness to learn, AI-enabled sales and productivity tools. Strong problem-solving skills. Excellent knowledge of Microsoft Office applications. Experience using Salesforce.com or a similar CRM. Experience or willingness to work from home. Proficiency in both English and Japanese is required for this role, as the successful candidate will be responsible for managing and supporting Japanese-speaking customers and stakeholders, conducting sales discussions, negotiations, and business communications in Japanese, and addressing market-specific requirements for customers based in Japan and across the APAC region.

Other Informations

Permanent position. Working Arrangement: Fully on-site. Working Hours: Monday-Friday. Office Location: 80 Pasir Panjang Rd, #15-83 Mapletree Business City II, Singapore 117372.

Privacy and Information Security

Adhere security requirements in the process. Protect the privacy of personal information.

Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements: English (Required), Japanese (Required) Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.