Manager I, B2B Sales

Concentrix Srev Singapore Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Concentrix Srev Singapore Pte. Ltd. seeks a Manager I, B2B Sales to oversee the sales team supporting accounts, drive revenue growth, and ensure high customer satisfaction.

You will lead forecasting, CRM data accuracy, and performance coaching, while enabling the team with AI-enabled tools to optimize sales motions and relationships with key clients in a dynamic Singapore market.

Qualifications

• Experience leading sales teams and achieving targets.
• Proven ability to forecast revenue and manage CRM data.
• Strong English communication and stakeholder management.
• Experience with AI-enabled sales tools a plus.

Responsibilities

• Lead and develop the B2B sales team to hit revenue targets.
• Maintain accurate forecasting and CRM data.
• Coach team through onboarding and performance reviews.
• Drive adoption of AI-powered sales tools to improve productivity.

Skills

Leadership

Sales leadership

Forecasting

CRM management

Data analysis

Customer relationship management

Tools

CRM software

AI-enabled sales tools

Job description

Job Title: Manager I, B2B Sales Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market Be a point of escalation for our clients and respond promptly to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Work with client contact on reporting and forecasting Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) Work with client contact on reporting and forecasting Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met Coach team members on the practical use of AI-enabled sales and productivity tools to improve preparation, customer engagement, and follow-up. Stay informed on relevant AI capabilities and sales technologies, identifying practical applications for the team. Lead the adoption of AI-enabled tools and new ways of working, assessing their impact on sales productivity, customer experience, and team performance.

Location

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements

English (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.