Sr. Specialist, Customer Acquisition - Inbound (English)

Concentrix Srev Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Concentrix Singapore is seeking a Sr. Specialist, Customer Acquisition - Inbound (English) to drive growth in the SMB APJ segment.

You will identify, engage, and qualify new customers, manage a pipeline from outreach to close or handoff, and tailor outreach strategies using data insights and AI-informed tools. You will conduct discovery conversations, position AI-enabled solutions to meet advertising goals, and collaborate with sales and marketing to hit monthly and quarterly targets in a

Qualifications

• Experience in outbound prospecting and digital advertising sales.
• Ability to research target accounts and identify decision-makers.
• Strong discovery and consultative selling skills.
• Proficiency with CRM and sales enablement tools.
• Fluent English communication across channels.

Responsibilities

• Own and manage a pipeline of prospective customers from initial contact to qualified opportunity or close.
• Conduct outbound prospecting through phone, email, social channels.
• Research target accounts to personalize outreach and identify key decision-makers.
• Conduct discovery conversations to understand customer goals and needs.
• Position AI solutions to meet advertising objectives and growth targets.
• Qualify leads and maintain high-quality pipeline generation.
• Coordinate meetings, demos, and discussions with prospects.
• Track outreach activity and engagement in CRM accurately.
• Leverage AI insights to improve prospecting and conversion rates.
• Provide market feedback on lead quality and campaign effectiveness.

Skills

Outbound prospecting

CRM platforms

Discovery conversations

Data-driven insights

Cross-functional collaboration

Tools

Salesforce

Sales engagement tools

Job description

Job Title: Sr. Specialist, Customer Acquisition - Inbound (English) Job Description

As a Customer Acquisition Specialist, you will play a key role in growing our customer base across the SMB segment in APJ. You will identify, engage, and qualify new customers while managing a pipeline of opportunities from initial outreach through to close or handoff. You will research target accounts, develop tailored outreach strategies, and leverage data insights to prioritize high-potential opportunities. This role combines proactive prospecting, consultative selling, and strategic thinking to help customers grow their business through AI solutions while directly contributing to revenue growth.

Key Responsibilities

• Own and manage a pipeline of prospective customers from initial contact to qualified opportunity or close
• Conduct outbound prospecting through phone, email, social channels
• Research target accounts to personalize outreach and identify key decision-makers
• Conduct discovery conversations to understand customer business goals, audience, and advertising needs
• Position AI solutions aligned to customer acquisition, engagement, and revenue objectives
• Qualify leads against established criteria and ensure high-quality pipeline generation
• Schedule and support introductory meetings, demos, and campaign discussions with prospective customers
• Track outreach activity, pipeline, and customer engagement accurately within CRM systems
• Leverage AI-powered tools and analytics to improve prospecting effectiveness, targeting, and conversion rates
• Provide market feedback and insights on lead quality, customer trends, and campaign effectiveness
• Achieve monthly and quarterly pipeline generation and sales targets

Additional

• Proven ability to communicate persuasively with prospective customers across multiple channels
• Experience in outbound prospecting, customer acquisition, inside sales, or digital advertising sales
• Strong research and discovery skills to uncover customer needs and business challenges
• Growing proficiency in leveraging AI tools and data-driven insights to improve prospecting and conversion
• Experience using CRM platforms (Salesforce preferred) and sales engagement tools
• Ability to manage competing priorities while maintaining high outreach activity levels
• Strong collaboration skills with sales, marketing, and cross-functional teams
• Passion for customer engagement, revenue growth, and delivering strong customer experiences

Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements: English (Required)

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.