Sr. Specialist, Sales Development (Japanese Speaker)

Concentrix; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Concentrix in Singapore is seeking a Sr. Specialist, Sales Development (Japanese Speaker) to engage customers, qualify leads and drive conversions. You will work with a Sales Manager and utilize AI-enabled tools to optimize outbound outreach for Japanese-speaking customers across APAC.

The role requires 4+ years in sales, English and Japanese fluency, experience with high-volume calling, and CRM experience. On-site role at Mapletree Business City, Singapore.

Qualifications

• 4+ years of experience in a sales role.
• Proven success achieving quotas or goals.
• Experience in high-volume calling.
• Ability to learn new technologies and work with data.
• Familiarity with AI-enabled sales and productivity tools.
• Strong problem-solving skills.
• Excellent knowledge of Microsoft Office applications.
• Experience managing Japanese-speaking customers.

Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop product knowledge and understand services to assess client requirements.
• Identify and help resolve customer concerns affecting satisfaction.
• Manage competitive pressures and objections to retain or win customers.
• Handle a high volume of daily contacts via phone and email with outbound focus.
• Use AI-enabled tools to support prospect research and outreach for Japanese customers.
• Collaborate with team and report to Sales Manager.
• Maintain accurate customer information in the CRM.
• Engage in lead qualification, lead conversion, health checks, feedback, and renewals.
• Apply AI-enabled tools to support follow-up and admin tasks with accuracy.

Skills

Sales experience

High-volume calling

CRM (Salesforce)

Bilingual English & Japanese

AI-enabled tools familiarity

Problem-solving

MS Office

Data literacy

Tools

Salesforce

Job description

Job Title: Sr. Specialist, Sales Development (Japanese Speaker)

Job Description

The Sales Development Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions.

Key Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese speaking customers, and prepare for customer conversations.
• Work with the team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.
• Ad hoc tasks given

You Have

• 4+ years of experience in a sales role.
• Demonstrated success achieving individual and team sales quotas or goals.
• Experience in high-volume calling.
• Ability to learn new technologies and work with data.
• Familiarity with, or willingness to learn, AI-enabled sales and productivity tools.
• Strong problem‑solving skills.
• Excellent knowledge of Microsoft Office applications.
• Experience using Salesforce.com or a similar CRM.
• Experience or willingness to work from home.
• Proficiency in both English and Japanese is required for this role, as the successful candidate will be responsible for managing and supporting Japanese-speaking customers and stakeholders, conducting sales discussions, negotiations, and business communications in Japanese, and addressing market-specific requirements for customers based in Japan and across the APAC region.

OTHER INFORMATIONS

• Permanent position
• Working Arrangement: Fully on-site
• Working Hours: Monday-Friday
• Office Location: 80 Pasir Panjang Rd, #15-83 Mapletree Business City II, Singapore 117372

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

*Only shortlisted candidates will be contacted

Location: SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements: English (Required), Japanese (Required)

Time Type: Full time