Sr Patient Service Associate, Contact Centre / Quit Vape Helpl

NHG Health; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Institute of Mental Health (IMH) in Singapore is seeking dedicated staff to support patient care and administrative functions by handling calls, scheduling appointments, and processing payments. You will address enquiries from the public via General and Appointment lines and ensure service reliability with a patient-centric approach.

The role emphasizes strong communication, digital proficiency, and a service-oriented mindset.

Qualifications

• Service-oriented with passion for helping others.
• Good communication and interpersonal skills.
• Strong ability to navigate digital communication platforms and systems.
• Prior call centre experience is welcome.

Responsibilities

• Handle calls/enquiries from General and Appointment lines to provide information on IMH’s services.
• Assist in scheduling appointments for patients and provide information related to appointments.
• Attend to patient and public inquiries via multiple lines and maintain high service standards.

Skills

Call center

Customer service

Communication

Digital literacy

Job description

Institution: Institute of Mental Health

Family Group: Ancillary

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the General Enquiry line, Appointment line and Quit Vape Helpline.

Job Responsibilities:

• Handles calls and enquiries from the General Line, Appointment Line and QuitVape Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements:

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
• Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.