Sr/ Patient Information Associate (6mths contract)

NHG Health; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Institute of Mental Health (IMH) in Singapore seeks a Customer Service staff in the Contact Centre to ensure timely handling of calls and inquiries, delivering information about IMH services and guiding patients and the public.

The role involves assisting with appointment scheduling, performing administrative tasks, and supporting a high standard of service. Minimum A-levels with customer service experience and proficiency in Microsoft Office are required; 6-month commitment expected.

Qualifications

• Service-oriented and customer-focused mindset.
• Clear communication and interpersonal skills.
• Proficient with digital communication platforms and basic tech tools.
• A-level education with customer service exposure and willingness to learn.

Responsibilities

• Handle calls and inquiries from the General Line and Appointment Line to provide information on IMH services.
• Assist in scheduling appointments for patients and provide related information.
• Perform other administrative duties as assigned by supervisor.

Skills

Service-oriented

Good communication

Digital proficiency

Education

GCE A levels

Tools

Microsoft Office

Job description

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Institution: Institute of Mental Health

Family Group: Ancillary

Department:Contact Centre

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities:

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public


• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively


• Performs administrative other duties assigned by supervisor

Requirements:

Competency

• Service-oriented, confident and have a passion for helping others


• Good communication and interpersonal skills


• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

• GCE ‘A’ levels or equivalent with customer service experience.


• Proficient in Microsoft Office applications


• Applicants with previous experience in call centre are welcome to apply


• Able to commit to 6 months duration (please indicate travel plans(if any))

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.