Associate Executive, Business Office

NHG Health; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore invites applications for an Associate Executive in our Billing & Deposit Monitoring team. You will ensure patient bills are accurate and timely, coordinate with healthcare professionals, external partners, patients, and caregivers to support reliable billing processes.

If you are detail-oriented, enjoy problem solving, and thrive in a fast-paced environment where your work directly impacts patient experience and operational excellence, we

Qualifications

• Minimum ITE/Diploma with working experience.
• Proficient in Microsoft 365 tools (e.g. Excel and Word).
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Able to work independently while collaborating with stakeholders.

Responsibilities

• Be the Billing Expert.
• Ensure patient bills are accurate and ready for finalisation by reviewing records and coordinating with stakeholders.
• Collaborate with healthcare institutions, government agencies, vendors, clinical departments, patients, and next-of-kin to resolve billing issues.
• Own key billing reports and dashboards: review inter-hospital billing, investigate discrepancies, monitor unbilled cases, ensure correct charges, and follow up on blocks and claims.

Skills

Good communication

Analytical and strategic thinking

Education

ITE/ Diploma

Tools

Microsoft 365

Excel

Word

Job description

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description

At the Institute of Mental Health (IMH), every role plays an important part in supporting patient care. As an Associate Executive in our Billing & Deposit Monitoring team, you'll be at the heart of ensuring patients receive accurate and timely billing services while working closely with healthcare professionals, external partners, patients, and caregivers.

If you are detail-oriented, enjoy problem solving, and thrive in a fast-paced environment where your work directly contributes to operational excellence and patient experience, we'd love to hear from you.

Job Responsibilities

• Be the Billing Expert
• Ensure patient bills are accurate, complete, and ready for finalisation by reviewing billing records, resolving discrepancies, and coordinating with relevant stakeholders.
• Work with Multiple Stakeholders
• Collaborate with healthcare institutions, government agencies, vendors, clinical departments, patients, and next-of-kin to resolve billing-related matters efficiently.
• Take ownership of key billing reports and dashboards by:
• Reviewing inter-hospital billing transactions
• Investigating billing exceptions and system-generated errors
• Monitoring unbilled cases and outstanding actions
• Ensuring charges are posted to the correct patient encounters
• Following up on pending bill blocks to facilitate timely bill finalisation
• Following up on Medisave claims, insurance claims, and Letters of Guarantee
• Coordinating payment arrangements with patients, employers, and agencies
• Maintaining accurate tracking records and reports
• Provide support through phone enquiries, counter duties, and administrative operations, ensuring a positive experience for patients and stakeholders.

Requirements

Competency

• Good communication and interpersonal skills
• Analytical and strategic thinking capabilities

Educational and Professional Requirements

• Minimum ITE/Diploma with working experience.
• Proficient in Microsoft 365 tools (e.g. Excel and Word).
• Strong attention to detail
• Good communication and interpersonal skills
• Able to work independently while collaborating effectively with different stakeholders
• Customer-service oriented with a positive attitude

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.