Sr Patient Service Associate, Contact Centre / Quit Vape Helpl

Institute of Mental Health; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Institute of Mental Health (IMH) in Singapore invites applications for a Senior Patient Service Associate in the Contact Centre / Quit Vape Helpline. You will handle patient registration, scheduling, payments and respond to public enquiries with a service-oriented mindset.

Join a premier mental health facility with a strong focus on patient care, using digital communication tools to deliver efficient services.

Qualifications

• Service-oriented, confident and have a passion for helping others.
• Excellent communication and interpersonal skills.
• Proficient with digital communication systems and platforms.
• Experience in call centre is welcome.

Responsibilities

• Handles calls and enquiries from General, Appointment, and QuitVape lines to provide information on IMH's services to patients and the public.
• Assists in scheduling appointments for patients and/or provides information related to appointments.
• Performs administrative other duties assigned by supervisor.

Skills

Service orientation

Communication skills

Digital platforms

Call centre experience

Job description

Position: Sr Patient Service Associate

Department: Contact Centre / Quit Vape Helpline

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.To attend to patients (include registration, scheduling of appointment and payment collection) and address enquiries from patients and members of public via the General Enquiry line, Appointment line and Quit Vape Helpline.

Job Responsibilities:

1. Handles calls and enquiries from the General Line, Appointment Line and QuitVape Line to provide information on IMH’s services to patients and the public

1. Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively

1. Performs administrative other duties assigned by supervisor

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others
2. Good communication and interpersonal skills
3. Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
4. Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.