Specialist Associate (Research Computing Resource Technician)

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution is seeking an IT support specialist to provide daily IT and AV support within the Institute for Functional Intelligent Materials. The role involves troubleshooting hardware/software issues, supporting AV and hybrid meeting setups, and coordinating IT resources. Candidates should have a diploma in IT and at least 2 years of experience in IT support, along with strong service ownership and proficiency in English.

Qualifications

• Minimum 2 years of hands-on IT support experience in on-site/desktop support/helpdesk.
• Strong service ownership - responsive, reliable, managing multiple requests.
• Proficiency in English (spoken and written).

Responsibilities

• Provide first-line IT support and troubleshoot hardware/software issues.
• Provide AV and hybrid meeting support for seminars, events, and meetings.
• Coordinate vendors for warranty, repairs, servicing, and maintenance.

Skills

Troubleshooting skills

AV and hybrid meeting support

Service ownership

Education

ITE Higher Nitec or Polytechnic Diploma in IT or related discipline

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description

The Institute for Functional Intelligent Materials (I-FIM) is seeking a specialist associate to provide essential day-to-day IT and AV support within the institute, helping to maintain smooth operations for end-user computing, institute's IT services, and seminar/event support. You will be the primary on-site point of contact for support requests and will coordinate resolution through to closure, including escalation to NUS IT and vendors when required.

Job Responsibilities

• Provide first-line IT support and troubleshoot hardware/software issues (e.g., endpoints, peripherals, printers, common applications), including timely user updates and follow through to closure
• Provide AV and hybrid meeting support for seminars, events, and meetings (e.g., Zoom/Teams setup, microphones, cameras, displays), including pre-checks and live support when required
• Coordinate vendors for warranty, repairs, servicing, and maintenance, including scheduling and closure tracking
• Support IT procurement activities (i.e., specifications, quotation coordination, receiving, and initial setup of approved assets/peripherals)
• Configure, set up, and allocate IT resources and equipment for users and shared facilities, including basic server/hardware setup support as directed
• Maintain accurate asset records, inventory, and routine IT housekeeping
• Work closely with NUS IT to address institute's IT needs requiring central IT action
• Administer IT-related service requests (e.g., guest Wi-Fi requests, visitor accounts, mailbox creation, and group mailing lists) in accordance with institute/NUS procedures

Requirements

• ITE Higher Nitec or Polytechnic Diploma in IT or related discipline
• Minimum 2 years of hands-on IT support experience in on-site/desktop support/helpdesk
• Strong troubleshooting skills and ability to work independently with good judgement on escalation
• Comfortable supporting AV and hybrid meeting setups (e.g., Zoom/Teams and common AV connections)
• Strong service ownership - responsive, reliable, and able to manage multiple requests with clear communication
• Proficiency in English (spoken and written)

More Information

Location: Kent Ridge Campus
Organization: Institute for Functional Intelligent Materials
Department: Technical & Research Support
Job requisition ID: 31280