SPA WELLNESS MANAGER

DIRECT LINK PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent service provider in Singapore is seeking an experienced operations manager to oversee the daily functions of the outlet. The ideal candidate will lead and motivate team members, ensuring high standards of service quality while building strong client relationships. Responsibilities include delivering exceptional customer service, managing customer records, and driving sales performance through effective promotion of services and products. This role requires strong leadership and operational skills.

Qualifications

• Proficient in managing daily operations in a customer-oriented setting.
• Ability to motivate and guide team members effectively.
• Experience in delivering high-quality customer service.

Responsibilities

• Oversee and manage daily operations for smooth performance.
• Lead and motivate team members to foster professionalism.
• Maintain service quality in line with company values.
• Deliver exceptional customer service and build client relationships.
• Attend to customer inquiries and provide product consultations.
• Monitor customer records and treatment history accurately.
• Conduct follow-ups on post-treatment experiences.
• Drive sales by promoting treatment packages and products.
• Perform other duties assigned by management.

Skills

Leadership

Customer Service

Sales Performance

Professionalism

Job description

1. Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.

2. Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.

3. Maintain and uphold the highest standards of service quality in line with the company’s brand values.

4. Deliver exceptional customer service, building trust and long-term relationships with clients.

5. Attend to customer inquiries and provide professional consultation on suitable treatments and products.

6. Monitor and manage customer records, purchases, and treatment history accurately.

7. Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.

8. Drive sales performance by promoting treatment packages and products.

9. Other ad hoc duties assigned by the management.