Spa Operations Leader - Revenue, Service & Growth

American Club, The; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

American Club, The leads a premium spa in Singapore seeking an experienced Spa Operations Manager to ensure service excellence and profitable operations.

You will oversee staff, procurement, inventory, pricing, and regulatory compliance, while driving revenue through marketing initiatives and high standards of member experience. This role also requires weekend shifts on a rotating basis and collaboration with stakeholders at all levels.

Qualifications

• Minimum 5 years of management experience in Spa operations.
• Strong business acumen and problem-solving skills.
• Knowledge in retail, inventory and pricing.
• Ability to engage with stakeholders across all levels.

Responsibilities

• Oversee daily spa operations, financial reporting, procurement and inventory, retail management, and compliance.
• Lead Spa team: staffing, scheduling, training, and standards.
• Maximize spa revenue through yield management and marketing initiatives.
• Drive Member satisfaction by service excellence and resolving escalated concerns.
• Analyze feedback and market trends to enhance services and maximize productivity.

Skills

Spa operations

Staff leadership

Business acumen

Inventory management

Stakeholder communication

Weekend availability

Job description

American Club, The leads a premium spa in Singapore seeking an experienced Spa Operations Manager to ensure service excellence and profitable operations.

You will oversee staff, procurement, inventory, pricing, and regulatory compliance, while driving revenue through marketing initiatives and high standards of member experience. This role also requires weekend shifts on a rotating basis and collaboration with stakeholders at all levels.