Spa Operations Director

HealingSpace; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HealingSpace in Singapore is seeking an experienced Spa Operations Manager to oversee day-to-day activities, ensure service quality, and maintain a safe, hygienic environment. You will hire and train therapists and front-desk staff, manage schedules, and monitor budgets to improve profitability.

The role requires strong people skills and proficiency in spa therapies. This position offers a hands-on leadership role in a wellness-focused setting with opportunities to implement growth strategies

Qualifications

• Excellent people skills.
• Decent communication skills, both verbal and written.
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.

Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently.
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service.
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues.
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability.
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones, including social media, packages, and partnerships.
• Manage spa supplies, products, and equipment inventory, maintain stock levels, and order new supplies as necessary.
• Regularly evaluate service quality and client satisfaction and make necessary adjustments.
• Develop long-term goals and business strategies for the spa, identifying growth opportunities and industry trends.
• Ensure the spa complies with health regulations and safety standards, including cleanliness and hygiene.
• Create efficient work schedules for staff and ensure enough staff to meet demand.

Skills

People skills

Communication

Spa therapies knowledge

Job description

HealingSpace in Singapore is seeking an experienced Spa Operations Manager to oversee day-to-day activities, ensure service quality, and maintain a safe, hygienic environment. You will hire and train therapists and front-desk staff, manage schedules, and monitor budgets to improve profitability.

The role requires strong people skills and proficiency in spa therapies. This position offers a hands-on leadership role in a wellness-focused setting with opportunities to implement growth strategies