Spa Sales & Operations Leader: Hands-on Growth & Service

Porcelain Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading beauty and wellness company in Singapore is seeking a Spa Sales & Operations Lead to oversee sales performance and operational excellence across branches. The ideal candidate will have a minimum of 3-5 years' experience in retail or the beauty/wellness industry, with strong leadership skills to drive team capabilities and ensure high-quality client experiences. Responsibilities include managing sales targets, maintaining service standards, and coaching frontline staff. This hands-on role requires engagement with clients and staff alike, ensuring a positive atmosphere.

Qualifications

• Minimum 3-5 years of experience in retail or beauty/wellness industry.
• At least 2 years in a leadership role.
• Proven ability to drive sales and achieve business targets.
• Ability to work weekends and public holidays.

Responsibilities

• Drive daily, weekly, and monthly sales performance.
• Ensure operational discipline and SOP adherence.
• Manage manpower, scheduling, and resource allocation.
• Handle complaints and feedback with fast resolution.

Skills

Sales leadership

Team management

Customer service

Problem-solving

Communication skills

Job description

A leading beauty and wellness company in Singapore is seeking a Spa Sales & Operations Lead to oversee sales performance and operational excellence across branches. The ideal candidate will have a minimum of 3-5 years' experience in retail or the beauty/wellness industry, with strong leadership skills to drive team capabilities and ensure high-quality client experiences. Responsibilities include managing sales targets, maintaining service standards, and coaching frontline staff. This hands-on role requires engagement with clients and staff alike, ensuring a positive atmosphere.