Solution Advisor Expert - SAP Customer Experience Solution

SAP; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading software company in Singapore is seeking a CX Solution Advisor. In this role, you'll be the key point of contact for CRM product queries, supporting clients through the sales cycle. This position involves delivering personalized presentations and leveraging deep CRM expertise to expand client value. The ideal candidate will have substantial experience in software solutions, particularly in cloud services. Join a dynamic team that values collaboration, skill growth, and innovation.

Benefits

Constant learning and skill growth

Great benefits

Collaborative team environment

Qualifications

• Professional experience with software/IT organizations, preferably in CRM.
• Prior knowledge of SAP Sales & Service Cloud or similar software is beneficial.
• Working knowledge of SaaS models in a B2B environment.

Responsibilities

• Support CRM Sales or Service product questions within the sales team.
• Assist customers in expanding their SAP footprint.
• Deliver customized solution demonstrations to show SAP's value.

Skills

Business Acumen

Customer Orientation

Establishing Trust

Influencing Skills

Effective Communication

Artificial Intelligence

Software as a Service (SaaS)

CRM – Sales and Service

Technology Innovation

Integration and Analytics

Competitive Positioning

Customer Value Proposition

Storytelling

Demonstration Skills

Overcoming Objections

Technology Solution Adoption

Client Needs Assessment

Cloud Strategy

Demand Generation

Education

5-7 years of relevant solutions experience

Tools

SAP Sales & Service Cloud V1 or V2

Job description

Overview

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

• As the CX Solution Advisor (SA), be the go-to person for CRM Sales or Service product questions within the sales team. Leverage deep expertise in the CRM domain to support the entire sales cycle, from identifying opportunities to post-sale customer support.
• Assist customers in expanding their current SAP footprint to maximize value for their organization.
• Provide deep solution-specific expertise to support new sales and adoption for key customers.
• Deliver standard and customized/personalized solution demonstrations to show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a thought leader within the account team and fine-tune account strategy.
• Collaborate with the team in creating overall themes and competitive differentiation.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Transition engagement to implementation partner/services teams effectively.
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal.
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content.

Qualifications

• Professional experience with large software/IT organizations, preferably in a solution-specific CRM segment; prior knowledge of SAP Sales & Service Cloud V1 or V2 or similar software exposure is beneficial.
• SAP or equivalent product experience and/or 5-7 years of relevant solutions/Lines of Business experience.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in a Business-to-Business environment.
• Viewed as a solutions/Lines of Business expert with a track record of success.
• Focus on creating compelling storylines and themes for customer interactions.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.

Meet your team

• Customer Advocate: Collaborate to complement solution expertise and support customers.
• Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement.
• Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value.

Skills you’ll use

• Business Acumen
• Customer Orientation
• Establishing Trust
• Influencing Skills
• Effective Communication
• Artificial Intelligence
• Software as a Service (SaaS)
• CRM – Sales and Service
• Technology Innovation
• Integration and Analytics
• SAP Sales and Distribution Process
• Competitive Positioning
• Customer Value Proposition
• Storytelling
• Demonstration Skills
• Overcoming Objections
• Technology Solution Adoption
• Client Needs Assessment
• Cloud Strategy
• Demand Generation

Brand and opportunity

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Inclusion and equality

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Note: any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444567 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid