Software Application Support Engineer

SCIENTEC CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A dynamic FinTech software company is seeking an L1 Support Engineer in Singapore to provide technical support and resolve client issues efficiently. This role involves troubleshooting, maintaining documentation, and collaborating with internal teams in a fast-paced environment. Candidates should have a Diploma in Computer Science or related fields, and strong communication skills are essential. The position offers a salary of up to $4,000/month along with AWS and bonuses, featuring a 12-hour rotating shift that includes both office-based and remote work.

Qualifications

• Strong communication and interpersonal skills.
• Ability to explain technical issues to non-technical users.
• Customer-first mindset with a proactive attitude.

Responsibilities

• Provide technical support via email, phone, and chat.
• Troubleshoot and resolve software issues raised by clients.
• Maintain and update support tickets accurately.
• Build rapport with clients for effective communication.
• Create and maintain knowledge base articles.
• Collaborate with internal teams on complex issues.

Skills

Strong communication skills

Interpersonal skills

Technical troubleshooting

Education

Diploma in Computer Science, IT, or related discipline

Job description

Join a dynamic FinTech software company providing tailored web-based solutions to clients in the financial sector. As an L1 Support Engineer, you’ll be the first line of defense in solving technical issues and ensuring smooth user experiences.

• Salary up to $4,000/month + AWS + Bonus (approx. 2–3 months)
• 12-hour rotating shift with a 3-2-2-3 schedule
• Morning: 8 AM–8 PM (office-based)
• Night: 8 PM–8 AM (work from home)
• No after-hours standby required
• Office location: Tanjong Pagar
• Fun, fast-paced, and tech-savvy work environment

Key Responsibilities

1. Provide technical support via email, phone, and chat channels.
2. Troubleshoot and resolve software issues raised by clients.
3. Maintain and update support tickets with timely and accurate information.
4. Build rapport with clients and ensure clear communication throughout the support process.
5. Create and maintain documentation, knowledge base articles, and troubleshooting steps.
6. Collaborate with internal teams to elevate and resolve complex issues.

Requirements

• Diploma in Computer Science, IT, or related discipline
• Strong communication and interpersonal skills
• Ability to explain technical issues to non-technical users
• Customer-first mindset with a proactive attitude

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Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781