Soft Services Facilities Manager - Strategy & Ops Leader

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Jones Lang LaSalle (JLL) Singapore is seeking a Soft Services Facilities Manager to lead our workplace experience, translating strategic objectives into daily operations and project delivery.

You will own the ticketing process, drive continuous improvement, mentor a high‑performing team, support site projects, and ensure health, safety and budget targets while maintaining strong client relations.

Qualifications

• 5 years of proven facilities management experience in a multinational environment.
• Tactical expertise in soft services vendor management, budgeting, spend management, and sourcing.
• Demonstrated experience managing operations utilizing complex workplace ticketing and facility management systems.
• Thorough knowledge of local occupational health and safety requirements.
• Experience in client reporting, data analysis, and the preparation of operational reports.

Responsibilities

• Act as the primary owner and focal point for day-to-day operational activities via the enterprise facilities ticketing system.
• Enforce vendor accountability, ensuring they are fully aware of task requirements and strictly adhere to contracted SLAs and timelines.
• Track requests systematically to ensure accurate, timely closure and administer changes within the ticketing portal.
• Continuously monitor and ensure all ticketing KPIs are met or exceeded.
• Translate high-level strategic matters into concrete operational deliverables.
• Analyze operational data and metric variances to recommend and implement corrective change programs and mitigation strategies.
• Work with Site Management and Hub Leads to identify, design, and implement service innovations and improvement works.
• Drive client initiatives, internal benchmarking, and alignment of regional best practices.
• Champion both client and vendor sides to find holistic, long-term solutions to operational problems.
• Provide robust operational support to project management for site projects and ensure data integrity across systems.

Skills

Facilities management

Vendor management

Budgeting & spend management

Ticketing system management

Data analysis

Client reporting

Health & safety compliance

Leadership & mentoring

Tools

Ticketing system

Job description

Jones Lang LaSalle (JLL) Singapore is seeking a Soft Services Facilities Manager to lead our workplace experience, translating strategic objectives into daily operations and project delivery.

You will own the ticketing process, drive continuous improvement, mentor a high‑performing team, support site projects, and ensure health, safety and budget targets while maintaining strong client relations.