Facilities Manager

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a high-velocity Site Services Manager to own the day-to-day soft services delivery, including cleaning, landscaping, and related operations, ensuring zero-lag execution and accountability.

You will lead contracts, monitor performance, manage vendors and clients, drive data-driven improvements, and coach a fast-moving team to meet KPI targets while maintaining safety and compliance.

Qualifications

• Extensive facilities management experience in tech or multinational sectors is required.
• Strong vendor and budget management capabilities.
• Ability to stay calm and decisive in rapidly changing, high-stress environments.
• Leadership gravitas to guide peers and vendors.

Responsibilities

• Contract Management: monitor lifecycles, trigger re-procurement, audit ROI; close performance gaps.
• Operations: implement benchmarking and best-in-class standards; uphold accountability and teamwork.
• Client/Stakeholder Management: build trust with stakeholders; deploy service improvements with speed.
• Service Delivery: analyze variances, design rapid-response mitigation; ensure data integrity across systems.
• People Skills: communicate effectively up to executive level; resolve conflicts quickly.
• Quest for Excellence: challenge the status quo; deliver above and beyond service experiences; apply data-driven problem solving.
• User Ticket System: manage the tickets portal; route, track and close requests within contractual timescales; own ticket KPIs.

Skills

FM management

Vendor management

Budget management

High-stress environments

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This role is responsible for the high-velocity execution of day-to-day site soft services operations (cleaning, landscaping, pest control, etc.). You will own the service delivery lifecycle, ensuring that vendors perform at peak efficiency and that every client request is met with urgency and precision. This role requires a "zero-lag" mindset and a radical commitment to accountability.

Contract Management

Monitor contract lifecycles to ensure zero service gaps; trigger re-procurement ahead of schedule.

Continually audit contracts to ensure maximum ROI and service efficiency for the client.

Rapidly identify and close performance gaps to maintain a high-performing regional portfolio.

Operations

Own the implementation of benchmarking and "best-in-class" day to day operational standards.

Foster a high-accountability environment focused on execution, teamwork, and personal success.

Client/Stakeholder Management

Build high-trust relationships with stakeholders to anticipate and solve local needs before they elevate. Partner with the Site Services Manager to rapidly deploy service improvements and cutting-edge innovations.

Own operational KPI metrics; consistently meet or exceed performance targets through rigorous management.

Service Delivery

Analyze metric variances; design and execute operational rapid-response mitigation strategies.

Ensure 100% data integrity across all technology platforms and information systems.

Support special initiatives and ad-hoc reporting with tight deadlines and high visibility.

People Skills

Communicate effectively with all levels of the organization, from front-line staff to executives.

Resolve delivery conflicts with speed and diplomacy.

Provide clear direction and career coaching to build a high-velocity, reliable team.

Quest for Excellence

Refuse to settle for mediocre delivery; constantly challenge the status quo.

Think beyond traditional FM models to deliver "above and beyond" service experiences.

Solve complex operational problems using a holistic, data-driven approach.

Act as a critical consultant to the Regional teams to support cross-country operations.

Utilize elite organizational skills to prioritize high-volume workloads under pressure.

Guarantee a safe environment by maintaining 100% compliance with fire, health, and safety regulations.

User Ticket System

Manage the tickets portal as the mission control for all daily activities.

Ensure every request is routed, tracked, and closed strictly within the contractual timescales.

Maintain total ownership of tickets KPIs to ensure zero lag in user support.

Requirements

• Extensive FM experience in tech or multinational sectors; expert in vendor and budget management.
• Operational grip; solid understanding of soft services and building operations.
• Proven ability to remain calm and decisive in rapidly changing, high-stress environments.
• Self-motivated, goal-oriented, and possesses the "gravitas" to lead peers and vendors.

Location

–Singapore

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.