SMB Account Manager

LinkedIn; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading professional network company in Singapore is seeking an SMB Account Manager to strengthen client relationships and drive contract renewals. The role involves managing a portfolio of client accounts and ensuring product engagement. Ideal candidates will have 2+ years in sales, strong negotiation skills, and experience in the Singapore market. The position offers a hybrid work environment to facilitate productivity and team collaboration.

Qualifications

• 2+ years of experience in a sales or quota-carrying role.
• Experience selling to Singapore markets preferred.
• Solid negotiation skills for senior-level contract negotiations.

Responsibilities

• Execute small account contract renewals and maximize value.
• Manage renewal, upsell, and cross-sell processes.
• Identify customer needs and drive renewals to closure.

Skills

Sales skills

Negotiation

Stakeholder Management

Communication

Prioritization

Tools

MS Office

Job description

Overview

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for a SMB Account Manager to join our team in contributing to successful client relationships with clients in Singapore. You will be responsible for ensuring that clients renew their contracts and grow with LinkedIn’s talent and learning products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs.

Responsibilities

• Execute small account contract renewals that maximize contract value while protecting and enhancing the customer relationship
• Own, drive and manage the renewal, upsell, and cross-sell process for a high volume of customers
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
• Provide executive management with complete visibility to renewals and solicit executive involvement as required
• Communicate risk clearly and take the lead in developing resolution strategies
• Accurately maintain a quarterly forecast in your territory

Qualifications

Basic Qualifications:

• 2+ years of experience in sales/quota-carrying role

Preferred Qualifications:

• Experience selling to Singapore markets
• Experience with recruiting/HR software, SaaS opportunities
• Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
• Strong understanding of the HR and Talent industry
• Solid negotiation skills that allow for value-based contract negotiations at the senior level
• Excellent communication and project, time and customer management skills
• Demonstrated ability to find, manage and close businesses in an evangelistic sales environment

Suggested Skills

• Stakeholder Management
• Communication
• Prioritization

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.