Singapore Operations & Client Service Coordinator

WIKEB HEALTH MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

WIKEB HEALTH MANAGEMENT PTE. LTD. in Singapore invites applications for an Operations & Client Service Coordinator role. You will support clients, business partners, and day-to-day Singapore operations in a fast-paced, cross-border healthcare coordination environment.

The position emphasizes professional service, clear communication in English and Chinese, and coordination across hospitals, clinics and service providers. Office-based, Monday to Friday, with standard hours.

Qualifications

• Bachelor's degree or equivalent; all disciplines welcome.
• Excellent English for business correspondence.
• Ability to communicate effectively in Chinese.
• Strong interpersonal, organizational and coordination skills.
• Proficiency with office apps and email tools.
• Reliable, detail-oriented with client-service focus.
• Capability to multitask and maintain confidentiality.
• Experience in customer service or administration preferred.
• Open to Singapore Citizens/PRs.

Responsibilities

• Respond to client enquiries via phone, email, and channels and follow up on requests.
• Coordinate non-clinical cross-border healthcare coordination including travel details.
• Liaise with hospitals, clinics, insurers and service providers across regions.
• Assist in coordinating healthcare-related travel, accommodation, and transport.
• Maintain client service records and prepare routine reports.
• Support daily office operations, meetings, and supplier communications.
• Coordinate admin matters with secretarial, accounting, payroll and tax services.
• Assist with other administrative and operational duties.
• Occasional local and short overseas business trips may be required.

Skills

English communication

Chinese communication

Interpersonal skills

Organisational skills

Coordination

Office tools

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Email tools

Job description

Singapore Operations & Client Service Coordinator

Company: WIKEB HEALTH MANAGEMENT PTE. LTD.

About Wikeb

WIKEB HEALTH MANAGEMENT PTE. LTD. is a Singapore-based company developing a cross-border healthcare coordination platform designed to provide non-clinical client services, healthcare-provider communication and administrative coordination support across different countries and regions.

We are seeking a responsible, professional, organised and service-oriented Operations & Client Service Coordinator to support our clients, business partners and the day-to-day operations of our Singapore company.

The successful candidate will have the opportunity to work in an international business environment involving healthcare coordination, client services, business communication and corporate operations.

Key Responsibilities

1. Respond to client enquiries through telephone, email and company communication channels, and follow up on service requests and their progress.

2. Assist with non-clinical cross-border healthcare coordination, including appointment arrangements, communication with healthcare providers, administrative documentation and service follow-ups.

3. Liaise with hospitals, clinics, insurance companies, assistance organisations and other service providers on administrative and operational matters across different countries and regions.

4. Assist in coordinating healthcare-related travel, accommodation, transportation and ancillary services within the company's actual service scope.

5. Maintain accurate client service records, update internal systems, monitor pending tasks and prepare routine operational reports.

6. Support daily Singapore office operations, including administrative tasks, business correspondence, meeting arrangements, visitor reception and supplier communications.

7. Coordinate administrative matters with company secretarial, accounting, payroll, tax and other professional service providers.

8. Assist with other reasonable administrative and operational duties related to the company's business activities.

9. Undertake occasional local business visits or short overseas business trips when required.

Requirements

1. Good English communication skills, including the ability to handle business correspondence, documentation and daily work communication in Singapore.

2. Ability to communicate effectively in Chinese with Chinese-speaking clients and business contacts.

3. Strong interpersonal communication, organisational, coordination and problem-solving skills.

4. Proficiency in common office applications, email and digital communication tools.

5. Professional, responsible, detail-oriented and reliable, with a strong commitment to client service.

6. Ability to manage multiple tasks, work independently, follow up on assignments and maintain confidentiality of client and company information.

7. Relevant experience in customer service, administration, business operations, healthcare administration, insurance or related fields is preferred.

8. A Bachelor's degree or an equivalent or higher qualification is required. Applicants from all academic disciplines are welcome. Educational backgrounds in business administration, management, healthcare administration, operations management or related disciplines are an advantage. Candidates will be assessed based on their professional competencies, communication skills, relevant experience and overall suitability for the role.

9. Applications are open to Singapore Citizens and Singapore Permanent Residents.

Employment Information

• Employment Type: Full-time, Permanent

• Basic Monthly Salary: SGD 3,500–3,800, depending on relevant experience and capabilities.

• Working Days: Monday to Friday

• Working Hours: 9:00 AM–6:00 PM, including a one-hour lunch break (40 working hours per week).

• Work Location: Vision Exchange, 2 Venture Drive, Singapore 608526. Primarily office-based.

• Expected Start Date: 16 November 2026 (negotiable).

• Business Travel: Occasional local business visits or short overseas business trips may be required. Overseas travel will be arranged with reasonable advance notice, and reasonable work-related travel expenses will be covered by the company.

Important Note

This is a non-clinical client service, cross-border coordination and corporate operations support position.

The role does not involve providing medical diagnosis, treatment, prescriptions or professional insurance advice, or making clinical, insurance coverage or claims decisions.