Client Relations Exec (Medical) X 5, S$3.5K, Orchard

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

Performance bonus

AWS (Annual Wage Supplement)

Incentives

Job summary

Manpower Staffing Services (Singapore) Pte Ltd in Singapore is seeking a Client Experience Executive to deliver a seamless, high-touch client journey in a premium healthcare and wellness setting. You will welcome clients, guide appointments, and support daily clinic operations with a professional demeanour.

The role requires 1–3 years in healthcare, hospitality, or front-desk environments and a proactive, confidential approach.

Qualifications

• 1–3 years experience in healthcare, clinic operations, customer service, hospitality, concierge or front-desk environments.
• Experience in clinic/hospital/wellness/ aesthetic or luxury service settings advantageous.
• Excellent communication and interpersonal skills.
• Service-oriented with a passion for delivering exceptional client experiences.
• Organisational skills with multitasking in a fast-paced environment.
• Meticulous, proactive, and committed to client confidentiality.
• Positive attitude and willingness to learn and adapt.

Responsibilities

• Welcome and check in clients professionally.
• Guide clients through appointments and explain next steps.
• Coordinate appointments and support daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and documentation.
• Follow up on reports, invoices, confirmations, and client requests.
• Monitor appointment flow and communicate scheduling changes.
• Ensure consultation rooms and client areas are clean, organised, and well-stocked.
• Address client concerns professionally and elevate issues when required.

Skills

Healthcare experience

Customer service

Communication skills

Organisational skills

Attention to detail

Professional demeanor

Positive attitude

Job description

Join a premium healthcare and wellness provider offering executive health screening, doctor consultations, aesthetic treatments, and wellness services. As a Client Experience Executive, you will play a key role in delivering a seamless, high-touch client experience, ensuring every client feels welcomed, informed, and cared for throughout their journey. This is an excellent opportunity for service-oriented professionals who take pride in creating exceptional client experiences in a professional and client-centric environment.

Responsibilities

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.

• Guide clients through their appointments and explain the next steps in their healthcare journey.

• Coordinate appointments and support smooth daily clinic operations.

• Assist doctors with room preparation and administrative support.

• Maintain accurate client records and appointment documentation.

• Follow up on reports, invoices, appointment confirmations, and client requests.

• Monitor appointment flow and proactively communicate any scheduling changes.

• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.

• Address client concerns professionally and elevate issues when required.

Requirements

• 1 to 3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.

• Experience in a clinic, hospital, wellness centre, aesthetic clinic, luxury service, or hospitality setting will be advantageous.

• Good communication and interpersonal skills with a polished and professional demeanor.

• Service-oriented with a genuine passion for delivering exceptional client experiences.

• Organisational skills with the ability to multitask in a fast-paced environment.

• Meticulous, proactive, and committed to maintaining client confidentiality.

• Positive attitude with a willingness to learn and adapt.

Additional Information:

• Salary: Up to S$3,500 per month + AWS + Performance Bonus + Incentives

• Start Date: Immediate

• Working Hours: Rostered schedule

  • Monday to Friday: 9:00 AM - 8:00 PM

  • Weekends: 9:00 AM - 5:00 PM

• Location: Orchard