Cross-Border Client Services & Operations Coordinator

WIKEB HEALTH MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

WIKEB HEALTH MANAGEMENT PTE. LTD. in Singapore invites applications for an Operations & Client Service Coordinator role. You will support clients, business partners, and day-to-day Singapore operations in a fast-paced, cross-border healthcare coordination environment.

The position emphasizes professional service, clear communication in English and Chinese, and coordination across hospitals, clinics and service providers. Office-based, Monday to Friday, with standard hours.

Qualifications

• Bachelor's degree or equivalent; all disciplines welcome.
• Excellent English for business correspondence.
• Ability to communicate effectively in Chinese.
• Strong interpersonal, organizational and coordination skills.
• Proficiency with office apps and email tools.
• Reliable, detail-oriented with client-service focus.
• Capability to multitask and maintain confidentiality.
• Experience in customer service or administration preferred.
• Open to Singapore Citizens/PRs.

Responsibilities

• Respond to client enquiries via phone, email, and channels and follow up on requests.
• Coordinate non-clinical cross-border healthcare coordination including travel details.
• Liaise with hospitals, clinics, insurers and service providers across regions.
• Assist in coordinating healthcare-related travel, accommodation, and transport.
• Maintain client service records and prepare routine reports.
• Support daily office operations, meetings, and supplier communications.
• Coordinate admin matters with secretarial, accounting, payroll and tax services.
• Assist with other administrative and operational duties.
• Occasional local and short overseas business trips may be required.

Skills

English communication

Chinese communication

Interpersonal skills

Organisational skills

Coordination

Office tools

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Email tools

Job description

WIKEB HEALTH MANAGEMENT PTE. LTD. in Singapore invites applications for an Operations & Client Service Coordinator role. You will support clients, business partners, and day-to-day Singapore operations in a fast-paced, cross-border healthcare coordination environment.

The position emphasizes professional service, clear communication in English and Chinese, and coordination across hospitals, clinics and service providers. Office-based, Monday to Friday, with standard hours.