Account Management Assistant (1-year contract)

WhiteCoat Global; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance

Growth opportunities

Hands-on learning

Job summary

WhiteCoat is a Singapore-headquartered digital health company offering tele- and in-person consultations, medication fulfilment, and diagnostic testing across Southeast Asia. We are seeking an Account Management Assistant to support the Singapore team and ensure smooth clinical and administrative operations.

You will perform data entry, report processing, patient follow-up, data management, and stakeholder communications, with opportunities to contribute to events and client materials in a

Qualifications

• Self-motivated, proactive and able to work independently with a strong sense of ownership.
• Strong organisational and communication skills.
• Detail-oriented, reliable, and able to handle patient data with confidentiality.
• Proficiency in Microsoft Excel, Word, and email tools.
• Willingness to support ad-hoc onsite events.

Responsibilities

• Provide admin support to the Account Management team, including data entry and documentation.
• Review health screening reports in line with internal SOPs.
• Flag abnormal findings and initiate follow-ups.
• Contact patients via email and phone for follow-up care.
• Maintain accurate records using Microsoft Excel and internal systems.
• Assist Account Managers with data reports, event materials and client presentations.
• Handle communications with internal teams and external stakeholders.
• Perform routine administrative tasks and other ad-hoc duties as required.

Skills

Data entry

Communication

Organisation

Confidentiality

Independent work

Onsite events

Tools

Microsoft Excel

Microsoft Word

Email tools

Job description

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.

What You Will Be Doing

Are you independent, self-motivated, and passionate about healthcare? We are seeking an Account Management Assistant to join our Singapore Account Management team and support smooth clinical and administrative operations.

On a Day-to-day Basis, This Means You Will

• Administrative Support: Provide admin support to the Account Management team, including data entry and documentation
• Report Processing: Review of health screening reports in line with internal SOPs
• Clinical Workflow: Flag abnormal findings and initiate follow-ups
• Patient Outreach: Contact patients via email and phone for follow-up care
• Data Management: Maintain accurate records using Microsoft Excel and internal systems
• Account and Events Support: Assist Account Managers with the preparation of data reports, event materials and presentations for clients
• Stakeholder Communication: Handle communications such as emails and follow-ups with internal teams and external stakeholders
• Operational Support: Perform routine administrative tasks and other ad-hoc duties as required

Required

What we are looking for

• Self-motivated, proactive and able to work independently with a strong sense of ownership
• Strong organisational and communication skills
• Detail-oriented, reliable, and able to handle patient data with confidentiality
• Proficiency in Microsoft Excel, Word, and email tools
• Willingness to support ad-hoc onsite events

Good To Have

• Experience in healthcare of admin support is a plus

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.
• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.
• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.