Client Services Officer, Singapore

Timeo -Performance; Singapore; Presencial; SGD 36 000 - 58 000; Tempo integral

Resumo da oferta

Zohorecruit is currently recruiting a Client Services Officer for a Singapore-based role in the health insurance sector. The position involves handling claims, coordinating communications with insurers and clients, and managing billing processes for international providers.

The ideal candidate has 1–3 years of experience in insurance or medical services, strong communication skills, and fluency in English and Mandarin to liaise with Mandarin-speaking clients and counterparts.

Qualificações

• Experience in insurance or medical sector is an asset.
• Experience in an international environment is preferred.
• Positive mindset with a passion to deliver quality customer service.
• Resourceful, proactive, results-driven, attentive to detail and a good team player.

Responsabilidades

• Evaluate and administer customer claims.
• Liaise with insurance companies, clients and service providers via telephone and email.
• Coordinate the direct billing process with international providers.
• Handle a portfolio of clients with expatriates stationed worldwide.
• Regulate healthcare costs for policyholders and third parties.
• Process e-claims and invoicing.

Conhecimentos

Customer service

Account management

Communication

Teamwork

Bilingual English/Mandarin

Descrição da oferta de emprego

Singapore, Singapore | Posted on 16/04/2025

• Job Function Customer Service / Account Management


• Job Scope (Local / Regional) Regional (SEA)


• Work Experience 1-3 years

Job Description

Our client is a market leading provider of international health, life and corporate insurance. We are currently collaborating with them to recruit a Client Services Officer based in Singapore.

Responsibilities

• Evaluate and administrator customer claims.


• Liaise with insurance companies, clients and service providers via telephone and email.


• Coordinate the direct billing process with international providers.


• Handle a portfolio of clients with expatriates stationed worldwide.


• Regulate health care costs for policyholders and third parties.


• Processing e-claims and Invoicing.

Requirements

• Previous experience in the insurance or medical sector is an asset, and in international environment.


• Experience in Customer Service environment will be a strong advantage.


• Possess a positive mindset with a passion to deliver quality customer service.


• Resourceful, proactive, results-driven, attentive to details and a good team player.


• Possess good communication and interpersonal skills.


• Fluent in English and Mandarin as you are required to liaise with Mandarin speaking clients and counterparts.

Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. We thank you for your understanding.