Associate Manager - Client Management, H&B, SGP

WTW; Singapore; Hybrid; SGD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Job summary

Willis Towers Watson in Singapore seeks a Health & Benefits Consultant to manage client relationships and design compelling employee benefits programmes. You will lead program design, funding arrangements, and day-to-day client service while driving profitability and retention.

Strong communication and deep knowledge of the Singapore vendor market are essential. The role requires 3–5 years in health & benefits consulting or brokerage, with relevant SCI certificates preferred.

Qualifications

• 3–5 years’ experience in health & benefits consulting or brokerage.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI.
• Excellent ability to communicate with a strong customer service focus.
• Strong oral and written communication skills.
• Deep knowledge of the Singapore vendor marketplace.
• Proficiency in Singaporean employee benefits.
• Broad understanding of compliance with local legislation.
• Proficiency in Excel and Word.

Responsibilities

• Manage customer relationships in health & benefits.
• Design and implement effective employee benefits programmes and day-to-day client service.
• Ensure profitability of clients and negotiate fees/commissions.
• Actively cross-sell to existing clients.
• Maintain retention and compliance per Willis Towers Watson standards.
• Overall management of benefits programs for assigned clients.
• Account management, program design, and funding arrangements.
• Provide claims analysis reports with loss ratios and usage.
• Communicate regulatory changes to HR teams and impact on benefits.
• Stakeholder management for excellent client service delivery.

Skills

Client Focus

Influence and Selling

Results Focus

Collaboration

Thought Leadership and Innovation

Education

SCI Certificates (M5, M9, HI, ComGI, BCP, PGI)

Tools

Microsoft Office (Excel & Word)

Job description

Description

Key Tasks

• Responsible for managing customer relationships in the area of health & benefits.


• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.


• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.


• Responsible for actively cross selling existing clients.


• Responsible for retention.


• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.


• Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:
  
  
  
  • Account Management
  
  
  
  
  • Program management
  
  
  • Design efficient plan designs and funding arrangements that fit client’s needs.
  
  
  • Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.
  
  
  • Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
  
  
  • Legislative updates:
  
  
  • Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
  
  
  • Stakeholder management for excellence client service delivery
  
  
  • Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
  
  
  • Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
  
  
  • Enhancing/building client relationships and getting to know clients including decision makers.
  
  
  • Maximizing account profitability for each client by:
    
    
    
    • achieving optimum remuneration consistent with competitive premium level as compared with services provided.
    
    
    • managing credit control
    
    
    • monitoring workload
    
    
    
    
  
  
  • Account Administration
  
  
  
  
  • Ensuring that the following are current for each client:
  
  
  • Client Data File(s)
  
  
  • Client Service Status Record (BOR)
  
  
  • Minutes of Clients Meetings
  
  
  • Communications in accordance with Group Standards
  
  
  
  
  • Claims Escalation Management
  
  
  
  
  • Timely claims escalation resolution and supporting clients in LOG escalations
  
  
  
  
  
  
  
  

• General


• Enhancing Company’s profile amongst clients


• Ensuring compliance with the requirements of Company’s Quality Standards


• Ensuring no Errors & Omissions claim arises out of clients.


• Building carrier relationship


• Monitor/control workflow priorities in the team to ensure goals/target are achieved


• Assist/undertake any other duties as may be required.

Qualifications

• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.



• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI



• Excellent ability to communicate effectively with a strong focus on customer service.




• Good oral and written communication skills




• Deep knowledge of the Singapore vendor marketplace




• Technical proficiency in Singaporean employee benefits




• Broad understanding of compliance issues related to local legislation.




• Proficiency in Microsoft Office (especially Excel and Word).




• Proficiency in English language (Chinese language proficiency a plus)




• Competencies:

  
  
  
  
  • Client Focus
  
  
  • Influence and Selling
  
  
  • Results Focus
  
  
  • Collaboration
  
  
  • Thought Leadership and Innovation
  
  
  
  

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.