Singapore IT Support Engineer — End-User & Platform Ops

NCS; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

NCS Group is seeking an IT Support Engineer based in Singapore to handle end-user support, troubleshoot client platform issues, and respond to incidents while maintaining service levels and documenting configurations. The role collaborates on platform implementations and asset management across APAC, with a focus on reliability and customer service.

Ideal candidates have 2+ years in technology administration, basic networking knowledge, and proficiency with MS Office.

Qualifications

• 2+ years related experience in Technology Administration.
• Some Network knowledge will be an advantage.
• Proficiency with MS Office.
• Independent, resourceful and results-oriented with a can-do attitude.
• Willing to work in Singapore.

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Skills

End User Support

Troubleshooting

Incident Response

Asset Management

Network Knowledge

MS Office

Singapore Work Setup

Tools

MS Office

Job description

NCS Group is seeking an IT Support Engineer based in Singapore to handle end-user support, troubleshoot client platform issues, and respond to incidents while maintaining service levels and documenting configurations. The role collaborates on platform implementations and asset management across APAC, with a focus on reliability and customer service.

Ideal candidates have 2+ years in technology administration, basic networking knowledge, and proficiency with MS Office.