IT Support Engineer: End-User & Incident Response

Sourceo

Singapore

On-site

SGD 28,000 - 45,000

Full time

2 days ago

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Job summary

NCS is seeking an IT Support Engineer to deliver end-user support, troubleshoot client platforms, and manage incidents in a fast-paced environment in Singapore. You will monitor service levels, maintain system configurations, and participate in platform upgrades and asset management.

A Diploma or Higher Nitec in Computer/Electronic Engineering is preferred, with 1+ year in technology administration and basic networking knowledge.

Qualifications

Minimum Higher Nitec or Diploma in Computer/Electronic Engineering or equivalent.
Preferably 1+ years in Technology Administration; some network knowledge helpful.
Proficient with MS Office and basic computer literacy.
Independent, resourceful and result-oriented with a can-do attitude.

Responsibilities

Perform End User Support – Client Management.
Troubleshoot client platform related problems.
Respond to incidents; investigate and provide resolutions with timely updates.
Process service requests related to client platforms.
Monitor service levels and document system configurations; provide reports.
Assist in client platform implementation/upgrade projects.
Follow up with vendors on hardware replacements.
Maintain asset records and assist in server administration for software distribution and patch management.
Ensure deliverables meet SLAs and propose action plans when needed.
Submit progress reports.