#EG IT Support Engineer

NCS; Singapore; Presencial; SGD 42.000 - 70.000; Jornada completa

Descripción de la vacante

NCS invites an IT Support Engineer to join our APAC technology services team in Singapore. You will deliver end-user support, troubleshoot client platform issues, manage incidents, and handle service requests to keep systems running smoothly.

You will monitor SLAs, document configurations, assist with platform upgrades, asset management, and local server administration to support software distribution and patch management. A can-do attitude and teamwork are essential.

Formación

• 2+ years experience in Technology Administration.
• Some network knowledge is advantageous.
• MS Office proficiency.
• Independent, resourceful, result-oriented with a can-do attitude.

Responsabilidades

• Provide End User Support – Client Management.
• Troubleshoot client platform issues.
• Respond to incidents and provide timely resolutions and updates.
• Handle service requests for client platforms.
• Monitor SLAs and document configurations; generate reports.
• Assist in client platform implementations/upgrades.
• Coordinate with vendors for hardware replacements.
• Maintain asset records and perform local server administration.
• Ensure deliverables meet SLAs; propose action plans.
• Submit progress reports.

Conocimientos

End User Support

Troubleshooting

Independent

Educación

Diploma/Degree in IT or related field

Herramientas

MS Office

Server Administration

Descripción del empleo

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Preferably with 2or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a \"can-do\" attitude

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.