#EG IT Support Engineers

NCS; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

NCS is a leading technology services firm in the APAC region, seeking an IT Support Engineer to join our team in Singapore. The role covers end-user support, incident response, platform service requests, asset management, and local server administration to enable software distribution and patch management.

You will work with cross-functional teams to maintain service levels and drive improvements. We value proactive, independent professionals who combine strong technical skills with a can-do

Formación

• At least 1 year of experience in technology administration and desktop support.
• Networking knowledge is advantageous.
• Proficient in MS Office.
• Independent, resourceful and result oriented with a can-do attitude.
• Willingness to learn and adapt in fast-paced environments.

Responsabilidades

• Provide end-user support and client management.
• Troubleshoot client platform issues and escalations.
• Respond to incidents with timely updates to relevant parties.
• Handle service requests for client platforms.
• Monitor service levels and document configurations.
• Assist in client platform implementation/upgrade projects.
• Coordinate hardware refresh replacements with vendors.
• Maintain asset records and local server administration for software distribution and patch management.
• Ensure deliverables meet service level requirements and propose action plans.

Conocimientos

Desktop Support

Technology Administration

Tech Refresh

Network Knowledge

Can-do Attitude

Independent & Resourceful

Herramientas

MS Office

Descripción del empleo

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Minimum 1and more years related experience in Technology Administration, Desktop Supportand in Tech Refresh projects.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.