IT Support Engineer — End-User & Systems Specialist

NCS; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

NCS is a leading technology services firm in the APAC region, seeking an IT Support Engineer to join our team in Singapore. The role covers end-user support, incident response, platform service requests, asset management, and local server administration to enable software distribution and patch management.

You will work with cross-functional teams to maintain service levels and drive improvements. We value proactive, independent professionals who combine strong technical skills with a can-do

Qualifications

• At least 1 year of experience in technology administration and desktop support.
• Networking knowledge is advantageous.
• Proficient in MS Office.
• Independent, resourceful and result oriented with a can-do attitude.
• Willingness to learn and adapt in fast-paced environments.

Responsibilities

• Provide end-user support and client management.
• Troubleshoot client platform issues and escalations.
• Respond to incidents with timely updates to relevant parties.
• Handle service requests for client platforms.
• Monitor service levels and document configurations.
• Assist in client platform implementation/upgrade projects.
• Coordinate hardware refresh replacements with vendors.
• Maintain asset records and local server administration for software distribution and patch management.
• Ensure deliverables meet service level requirements and propose action plans.

Skills

Desktop Support

Technology Administration

Tech Refresh

Network Knowledge

Can-do Attitude

Independent & Resourceful

Tools

MS Office

Job description

NCS is a leading technology services firm in the APAC region, seeking an IT Support Engineer to join our team in Singapore. The role covers end-user support, incident response, platform service requests, asset management, and local server administration to enable software distribution and patch management.

You will work with cross-functional teams to maintain service levels and drive improvements. We value proactive, independent professionals who combine strong technical skills with a can-do