IT Support Engineer | End-User & Platform Services

NCS; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

NCS invites an IT Support Engineer to join our APAC technology services team in Singapore. You will deliver end-user support, troubleshoot client platform issues, manage incidents, and handle service requests to keep systems running smoothly.

You will monitor SLAs, document configurations, assist with platform upgrades, asset management, and local server administration to support software distribution and patch management. A can-do attitude and teamwork are essential.

Qualifications

• 2+ years experience in Technology Administration.
• Some network knowledge is advantageous.
• MS Office proficiency.
• Independent, resourceful, result-oriented with a can-do attitude.

Responsibilities

• Provide End User Support – Client Management.
• Troubleshoot client platform issues.
• Respond to incidents and provide timely resolutions and updates.
• Handle service requests for client platforms.
• Monitor SLAs and document configurations; generate reports.
• Assist in client platform implementations/upgrades.
• Coordinate with vendors for hardware replacements.
• Maintain asset records and perform local server administration.
• Ensure deliverables meet SLAs; propose action plans.
• Submit progress reports.

Skills

End User Support

Troubleshooting

Independent

Education

Diploma/Degree in IT or related field

Tools

MS Office

Server Administration

Job description

NCS invites an IT Support Engineer to join our APAC technology services team in Singapore. You will deliver end-user support, troubleshoot client platform issues, manage incidents, and handle service requests to keep systems running smoothly.

You will monitor SLAs, document configurations, assist with platform upgrades, asset management, and local server administration to support software distribution and patch management. A can-do attitude and teamwork are essential.