End-User Computing Engineer — Desktop Operations

NCS; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

NCS is a leading AI Tech Services company seeking an Operations Support Executive for End User Computing in Singapore. You will provide comprehensive end-user support, manage incidents, and ensure stable IT operations across client platforms.

The role involves troubleshooting, incident response, SLAs, asset management, and coordination with vendors on hardware and upgrades. The ideal candidate has experience with Windows and Mac environments, Office Suite, iOS/Android devices, and strong

Qualifications

• Familiarity with iOS and Android devices.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage.
• Preferably with 1 or more years related experience in Technology Administration.
• Diploma, in an IT-related discipline will be an advantage.

Responsibilities

• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform-related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Skills

iOS & Android familiarity

Communication skills

Interpersonal skills

Desktop support

Education

Diploma in IT-related discipline

Tools

Windows OS

MAC OS

Office Suite

Cloning Tools

Antivirus/Malware software

Job description

NCS is a leading AI Tech Services company seeking an Operations Support Executive for End User Computing in Singapore. You will provide comprehensive end-user support, manage incidents, and ensure stable IT operations across client platforms.

The role involves troubleshooting, incident response, SLAs, asset management, and coordination with vendors on hardware and upgrades. The ideal candidate has experience with Windows and Mac environments, Office Suite, iOS/Android devices, and strong