Desktop Operations & End-User Support Specialist

NCS; Singapore; Remote; SGD 36,000 - 60,000; Full time

Job summary

NCS is seeking an Ops Support Executive, Digital Workplace, based in Singapore. This full-time role covers end-user support, incident resolution, asset management and server administration to enable smooth digital workplace operations across APAC.

You will monitor SLAs, assist in platform upgrades, and coordinate with vendors for hardware replacements while maintaining accurate asset records. Ideal candidates have 1+ year in technology administration, basic networking knowledge, and proficiency

Qualifications

• 1+ year of related experience in Technology Administration.
• Basic networking knowledge is an advantage.
• Proficient in MS Office applications.
• Independent, resourceful and result-oriented with a can-do attitude.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform problems and provide timely resolutions.
• Respond to incidents and provide updates to stakeholders.
• Handle service requests related to client platforms.
• Monitor service levels and maintain system configurations.
• Provide regular reporting to relevant parties.
• Participate in client platform implementation/upgrade projects.
• Coordinate with vendors for hardware replacement when needed.
• Perform asset management and keep asset records up to date.
• Administer local servers to support software distribution and patch management.
• Ensure deliverables meet SLAs and propose action plans when required.
• Establish and follow facility management standards for project consistency.
• Submit progress reports to stakeholders.

Skills

End User Support

Incident Management

Asset Management

Server Administration

SLA Monitoring

MS Office

Network knowledge

Can-do attitude

Tools

MS Office

Network concepts

Job description

NCS is seeking an Ops Support Executive, Digital Workplace, based in Singapore. This full-time role covers end-user support, incident resolution, asset management and server administration to enable smooth digital workplace operations across APAC.

You will monitor SLAs, assist in platform upgrades, and coordinate with vendors for hardware replacements while maintaining accurate asset records. Ideal candidates have 1+ year in technology administration, basic networking knowledge, and proficiency