SHOP ASSISTANT

KITCHEN KING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local retail business in Singapore is seeking a dedicated shop assistant to manage in-store operations and provide excellent customer service. Responsibilities include receiving shipments, organizing sales floors, assisting customers, and managing payments through the POS system. Ideal candidates should be well-organized, possess effective communication skills, and demonstrate a strong customer-oriented mindset. This position offers an opportunity to work in a dynamic retail environment with a focus on delivering outstanding service.

Qualifications

• Well-organized and adept at using pricing and labelling equipment.
• Demonstrate effective communication skills.
• Achieve exceptional customer service at all times.

Responsibilities

• Receive, process, and organize shipments and deliveries.
• Restock shop items and maintain organized sales floor.
• Assist customers in locating desired items.
• Inform customers of promotions to encourage purchases.
• Perform regular price audits to identify discrepancies.
• Handle cleaning duties and maintain shop appearance.
• Address and resolve customer complaints professionally.
• Process payments using the POS system.
• Maintain knowledge of store items for customer advice.

Skills

Customer orientation

Effective communication

Organizational skills

Point of Sale (POS) system

Job description

We are looking to hire a hard-working, customer-oriented shop assistant to ensure the smooth running of in-store retail operations. The shop assistant’s responsibilities include welcoming customers to our shop, monitoring customer activities to prevent incidents of shoplifting, arranging window displays accordingly, and processing customer refunds. You should also be able to identify customers’ needs and recommend suitable shop items that best satisfy their needs.

To be successful as a shop assistant, you should be well‑organised and adept at using pricing and labelling equipment. Ultimately, an outstanding shop assistant should demonstrate effective communication skills and achieve exceptional customer service at all times.

Duties & Responsibilities

• Receiving, processing, and organising shipments and deliveries accordingly.
• Restocking depleted or low shop items and ensuring that the sales floor is organised according to established guidelines.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price audits to identify and correct price discrepancies.
• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Addressing and resolving customers complaints in a professional manner.
• Processing customer payments using the shop’s Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.