Shipping / Customer Service Executive

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking a dedicated logistics professional to manage import/export documentation, liaise with forwarding agents and clients, and ensure on-time shipments. You will handle quotations, order processing, invoicing, and customer inquiries, while coordinating with internal teams to support sales and operations.

Diploma in logistics and 1–3 years' experience are required; the role offers on-site work in Singapore and opportunities to grow in a

Qualifications

• Diploma or higher in logistics or supply chain.
• 1–3 years of shipping experience.

Responsibilities

• Handle and prepare import and export shipping documentation (Land/Air/Sea Freight).
• Liaise with forwarding agents, clients, and warehouse.
• Ensure timely delivery of goods and billing of invoices.
• Respond to client inquiries including tracking shipments.
• Admin duties related to Air and Sea operations.
• Communicate with customers/distributors on solution needs and after-sales.
• Prepare quotations, sales follow-up, forecasts, and presentations.
• Generate and review sales quotations, orders, and invoicing.
• Review customer orders, proposals, and purchase orders.
• Prepare reports for management and customers; provide information to sales team.
• Generate price lists from principals; update sales team with relevant details.
• Coordinate with external customers, suppliers, and internal teams (shipping, finance, technical, service, sales, marketing).
• Provide general admin support such as filing, data entry, document retrieval.

Skills

Logistics coordination

Customer service

Communication skills

Education

Diploma in Logistics

Job description

• Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)
• Liaise with forwarding agents, clients, and the warehouse department.
• To make sure clients' goods are sent on time and send billing of the invoices.
• Responsible for clients' inquiries such as tracking and tracing shipments.
• In charge of administration matters relating to the Air and Sea operation set-up.
• The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations, order processing, and invoicing.
• Review customer sales orders, proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
• Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
• Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Requirements

• Min. Diploma and above in logistics/ Supply Chain or equivalent
• At least 1-3 years of relevant shipping experience