Shipping Specialist

West Pharmaceutical Services; Singapore; On-site; SGD 48,000 - 62,000; Full time

Job summary

West Pharmaceutical Services seeks a Senior Business Support to manage all shipments end-to-end, ensuring accuracy, proper documentation, and on-time delivery. The role coordinates with forwarders, carriers and internal teams to streamline export/import processes.

Responsibilities include booking shipments, preparing labels and documents (BL, COO, permits), and handling customs clearance. You will support QA, manage master data, and drive continuous improvements in a fast-paced environment.

Qualifications

• Diploma in Supply Chain Management, Business Administration or equivalent.
• 3+ years of experience in shipping/logistics.
• Strong knowledge of import/export procedures, Incoterms, and customs clearance.
• Experience with SAP and shipping documentation systems.

Responsibilities

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL).
• Ensure OTIF by timely shipment bookings and carrier selection.
• Create and manage shipment documents (BL, COO, permits, invoices).
• Coordinate bookings, documentation (HBL, MBL, COO) and customs clearance.
• Ensure timely insurance and origin documentation applications.
• Liaise with QA on Quality Certificate and ship documents.
• Work with carriers, forwarders and warehouse to ensure timely execution.
• Lead shipment issue resolution and continuous improvements.

Skills

Import/Export procedures

Incoterms & customs clearance

Documentation (BL/COO)

Microsoft Office

Analytical skills

Communication & negotiation

Teamwork & independence

SAP

Education

Diploma in Supply Chain Management

Tools

SAP

PortNet/TradeNet

Job description

Job Summary

The Senior Business Support is responsible for managing all shipments. Ensuring all shipments are accurate, documented correctly and on time. Key duties include creating shipping labels and documentation, coordinating with forwarders, carriers and maintaining accurate shipping records

Essential Duties and Responsibilities

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc)
• Ensure timely shipment booking for delivery to meet OTIF
• Ensure correct selection of carriers and shipment route for every delivery
• Ensure shipment documentation such as delivery note, picking list, invoices, shipment labels, Quality Certificate, are created timely and correctly for the picked shipment
• Coordinate bookings, documentation (HBL, MBL, COO, permits, GST) and custom clearance
• Timely application for insurance, Cert of origin application/ SICC & FTA, export permit
• Liaise with QA on Quality Certificate and prepare the Quality Certificate timely and correctly for customers
• Mange Letter of Credit negotiation
• Work closely with carriers, forwarders, customer service and warehouse to ensure timely shipment execution
• Lead and resolve shipment issues, delays, discrepancies with relevant parties to ensure timely shipment
• Ensure compliance with import/export regulations
• Timely shipment notification and dispatch of original shipping document to customers
• Support courier packages of samples and other plant requests
• Filing of shipment documents
• Provide training for new staffs
• Ensure accuracy, consistency, and completeness of master data impacting shipment arrangement
• Implement corrective actions and continuous improvements to enhance efficient shipment execution.
• Support the implementation and customization of master data management tools and technologies.
• Lead and support ad hoc projects and additional assignments by the manager.

Education

• Diploma in Supply Chain Management, Business Administration or equivalent

Work Experience

• Min 3 years of experience in shipping/logistics

Preferred Knowledge, Skills and Abilities

• Strong knowledge of import/export procedures, Incoterms, and customs clearance.
• Knowledge of Letter of Credit Documentations will be an advantage
• Knowledge of using PortNet, TradeNet and Invoicing.
• Proficient in documentation (BL, COO, permits, etc.).
• Proficiency in Microsoft Office
• Strong analytical skills and attention to detail.
• Good communication, problem-solving, and negotiation skills.
• Team player, responsible, and able to work independently in a fast-paced environment.

Additional Requirements

• Experience with SAP
• Knowledge of manufacturing environment would be an advantage.