Shipping Coordinator x 2 (Customer Service / Freight Forwarding / West / 5 Days)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 3,000 - 4,200; Full time

Benefits offered by this job

Variable Bonus

Excellent Welfare

Job summary

EA RECRUITMENT PTE. LTD. is seeking a Customer Service professional in Singapore to manage export bookings, document and review details, and coordinate with shippers and shipping lines for both FCL and LCL cargo.

The role requires 1–3 years of relevant experience in airfreight or customer service, with duties including arranging trucking and keeping Sales informed about bookings.

Qualifications

• GCE O Level / Diploma in Logistics Management or equivalent.
• 1–3 years of customer service or airfreight experience.

Responsibilities

• Ensure customer bookings are documented, processed and reviewed for accuracy.
• Input export job references and verify details with shipper.
• Resolve special shipment requirements with the shipper before booking.
• Keep Sales Personnel informed about bookings.
• Book shipments with shipping lines or consolidators for FCL/LCL.
• Confirm space with lines/consol and inform shipper by email/fax.
• Arrange trucking/collection if required by the customer.
• Notify shipper of vessel changes or delays promptly.
• Ensure cargoes are in good condition and report damages to customer.
• Verify vendor invoices and close files.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Airfreight

Documentation

Booking

Shipper liaison

Education

GCE O Level / Diploma in Logistics Management

Job description

Working hour: 9am - 6pm (Mon - Fri)

Company located at Jurong East

Variable Bonus +Excellent Welfare

Well Established Freight Forwarding Company

Job Scope

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor's invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Requirement

• GCE O Level / Diploma in Logistics Management or equivalent
• 1 to 3 years of relevant customer service / airfreight experiences

We regret that only shortlisted candidates will be contacted.