Customer Service Coordinator (Shipping / Freight Forwarding / West / 5 Days)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Variable Bonus

Excellent Welfare

Job summary

EA RECRUITMENT PTE. LTD. is seeking a Customer Service professional to handle airfreight bookings, ensure documentation accuracy and coordinate with shippers and shipping lines.

The role includes inputting references, arranging trucking, and communicating space confirmations to customers. The candidate should have 1–3 years of relevant customer service or airfreight experience, with a GCE O Level or Diploma in Logistics Management or equivalent, and be prepared to work 9am–6pm, Monday to Friday

Qualifications

• GCE O Level / Diploma in Logistics Management or equivalent.
• 1 to 3 years of relevant customer service / airfreight experiences.

Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Resolve any special shipment requirements with the shipper prior to accepting the booking.
• Keep Sales Personnel informed about their bookings.
• Book shipments direct with shipping lines or consolidator for both FCL and LCL cargo after receiving booking from shipper.
• Advise shipper via email or fax after space confirmation.
• Arrange trucking and collection of cargo if required by customer.
• Notify shipper of any vessel changes or delays by phone or email.
• Ensure cargoes are sent in good condition and report any damage to the customer.
• Verify vendor invoices and close files.
• Perform other ad-hoc duties as assigned by the supervisor.

Education

GCE O Level / Diploma in Logistics Management or equivalent

1 to 3 years of relevant customer service / airfreight experiences

Job description

• Working hour: 9am - 6pm (Mon - Fri)
• Company located at Jurong East
• Variable Bonus +Excellent Welfare
• Well Established Freight Forwarding Company

Job Scope

Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.

Input export job reference.

Any special shipment requirements shall be resolved with the shipper prior accepting the booking.

Keep Sales Personnel about their bookings.

Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.

After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.

Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.

Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.

Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.

Verify vendor's invoice and close files.

Other ad-hoc duties as assigned by the supervisor

Requirement

• GCE O Level / Diploma in Logistics Management or equivalent
• 1 to 3 years of relevant customer service / airfreight experiences